Wilgus Associates Inc

As an original owner in Bethany Proper Townhomes I have had a 43 year relationship with the Wilgus Group who served four different functions: managing my rentals, handling maintenance services for my unit, as property manager of the BPTH Homeowners Association, and as insurance agent for my townhome liability insurance. I am especially dependent on Wilgus as I live in Texas and typically spend only two or three weeks a year in Bethany Beach.

I rate Wilgus 5 stars in all regards, and consistently over my entire 43 year experience. In fact I would rate Wilgus in the very top tier of all my experiences with all types of service providers. Wilgus has never attempted to promote or sell their services to me, makes no special offers or discounts or anything of the like. They simply are always there, always responsive to any question or problem, always effective and efficient in resolving problems, and always providing helpful guidance in understanding the rental market when setting rates.

I attribute this exceptional service to Wilgus being a close family run business with high personal standards of performance. They seem to treat both their customers and their staff as essential to their long term success rather than being sources of revenue to be exploited or expenses to be minimized.

My primary experience has been with the Wilgus Rental Office, where the low turnover rate and apparent loyalty of their staff results in exceptionally competent, friendly and responsive efforts by all I have dealt with. They treat me like family or better. Most of my interactions over many years have been with Crystal Dempsey, who never fails to exceed my expectations. She somehow finds time to take care of the many issues that arise, even with the intense demands on her during peak summer vacation weeks. On a scale of 1 to 10, I rate Crystal 15! Wilgus has a truly unique employee/asset in Crystal, and I hope they realize how positively her clients see her and depend on her.

Another great Bethany Beach vacation, thanks to Wilgus Associates. The beach property was excellent. All the amenities we needed and a well maintained property. Wilgus Associates are top notch for facilitating our rental. The offer many nice properties, make it easy to reserve and have a wonderful system for paying on a schedule, rather than all at once. But it doesn’t stop there. They text when our rental is ready on our day of arrival and are very friendly and helpful. When we go to pickup our keys they even provide a gift bag of a few essentials to get us started. If you have an issue, they respond promptly and even check in during our visit to make sure everything is okay. Check out is very well managed too. In and out in no time. When looking for a beach property I always check Wilgus first, they are top notch.

I love renting our beach house through Wilgus in Bethany Beach. They are very accommodating and know us on a first name basis, which feels like family. The staff are always available to talk on the phone and in person any time I need them. Everyone is polite and very happy to help. Their office is very convenient, clean and efficient. We have rented through Wilgus for 7 years and have been very satisfied. Our house has ample room for all 11 of us and is within walking distance to the beach! Thank you Wilgus staff for making our vacation time in Bethany truly a vacation where we can relax and leave the details to you! Vince and Carol