Sandcastle Realty

This review pertains to the red house at
502 N Ocean Dr
South Bethany, DE 19930.
The place is a disgusting mess and not suitable for human habitation. It's infested with mice to the point that we've had to go out and buy traps to reduce the population. We've been here for 3 days and have trapped and disposed of three mice. Under the kitchen sink is a mess of mouse droppings (she attached photo).
The house was not cleaned to prepare for our visit. I don't know if that's the responsibility of the owner or the property manager but it wasn't taken care of.
I strongly urge you to not do business with this property management company and stay away from this house.

As previously returning clients over the years we couldn't be more disgusted with the customer service provided to us with our most recent stay. We were disappointed with the falsley advertised rental as the pictures were nothing like the filthy, extremely dated, unsafe home we stayed in. When contacting the broker right away he denied and dismissed our concerns despite me inviting him to come over while we are there to see for himself. He also stated it was my fault because I never came down to look at the property before renting, which, a 20 hour drive round trip just isn't feasible for me to do(and I haven't had to in the past 3 years), I rely on the photos to be accurate on their website instead. Between the mildew cushions, stained couches, torn carpets, overgrown yard, broken blinds, windows you couldn't even see through due to dirt, unsafe dock gates, and broken screens held together by tape-it was all just the surface of our issues. Despite sending emails with photos/descriptions and phone calls to the broker and Sandcastle for visuals of our complaints, not once did he reach back out to me to discuss my concerns during the week we were there or within the month after. Spare yourself the hassle of cleaning your rental for 4 hours at the start of your vacation and look elsewhere, somewhere where they respect their clients enough to discuss concerns without being rude, defensive, disrespectful and condescending.

Rented a home through SandCastle Realty. They were really responsive when I had questions before booking. Check-in was fast and went smoothly. We had one issue with the grill and it was quickly resolved.