Resortquest Delaware by Vacasa

#1: When we arrived, within 12 hours, the front door lock failed. Vacasa didn't care to come and fix it after several phone/messaging attempts. We put in several "tickets" and couldn't lock the front door all trip. #2: The pots/pans in the kitchen were FILTHY. Since I'm a cook, I spent several hour SCRUBBING pots/pans so they were usable. Again, tried to tell Vacasa with no response. #3: After day 3, the smoke alarms were beeping so we had to deactivate them all but Vacasa didn't care. We lived in the house the rest of the week with no smoke alarms.
How hard is it as a management company to keep up with "management"? Clean the pots and pans (at least check on their condition before new people take possession), and change the batteries in the door locking system and fire alarms on a schedule. We paid $7000 (yes, 7 thousand) for this house. That's enough money to paid to have this house meet minimum standard of cleanliness and safety.
The house was fine, great location, but the management company Vacasa was AWFUL. Steer clear of this one.

Definitely do not rent from Vacasa. Worst property management company. Checked into a place in Ocean View, DE on Saturday and immediately made them aware of cleaning issues, ants all along first floor, and mold in the bathroom. Called and texted their support multiple times only to be told they are waiting for an update from the "local team." Have yet to get any sort of meaningful response.

Had to go out and purchase our own supplies to help mitigate the ant problem so my toddler children can play. Can't even use the one bathroom because of the mold.

The latest... power outage at 1am this morning. Again, no meaningful response. But now I have food that will go to waste.

Awful service.

I've visited Sea Colony since it opened. This experience renting through Vacasa will be the last. There are beautiful, comfortable, clean units throughout this resort that you can book directly with the owners. I so regret not doing that this time. One shower has black goo that wipes right off with a tissue, so there has been no attempt to clean them. The other shower's curtain has black spots and pink fuzzy gunk. Smoke detector was unplugged. I rarely complain about cleaning because no one is perfect but these showers weren't touched for a long time. I've been waiting since this morning for Vacasa to have it cleaned. It's 5:40 p.m. I hope our favorite privately managed unit is available next year. These places aren't cheap :(