Resortquest Delaware by Vacasa

Definitely do not rent from Vacasa. Worst property management company. Checked into a place in Ocean View, DE on Saturday and immediately made them aware of cleaning issues, ants all along first floor, and mold in the bathroom. Called and texted their support multiple times only to be told they are waiting for an update from the "local team." Have yet to get any sort of meaningful response.

Had to go out and purchase our own supplies to help mitigate the ant problem so my toddler children can play. Can't even use the one bathroom because of the mold.

The latest... power outage at 1am this morning. Again, no meaningful response. But now I have food that will go to waste.

Awful service.

DO NOT rent a vacation unit thru the Marketplace, Bethany Beach location...I worked here briefly and was amazed at how so many people were getting screwed out of their rental plus losing money, lots of money. People were either demanding a refund or complaining how filthy their rental was. Guests would arrive and were told their unit wasn't available for some bogus reason, they could find them another one, for more money of course, or to put up with the inconvenience ( contractors, air not working, w/d not working etc...) it was sickening to see so many people arrive for a great vacation only to get headaches, stress and to lose their hard earned money.

#1: When we arrived, within 12 hours, the front door lock failed. Vacasa didn't care to come and fix it after several phone/messaging attempts. We put in several "tickets" and couldn't lock the front door all trip. #2: The pots/pans in the kitchen were FILTHY. Since I'm a cook, I spent several hour SCRUBBING pots/pans so they were usable. Again, tried to tell Vacasa with no response. #3: After day 3, the smoke alarms were beeping so we had to deactivate them all but Vacasa didn't care. We lived in the house the rest of the week with no smoke alarms.
How hard is it as a management company to keep up with "management"? Clean the pots and pans (at least check on their condition before new people take possession), and change the batteries in the door locking system and fire alarms on a schedule. We paid $7000 (yes, 7 thousand) for this house. That's enough money to paid to have this house meet minimum standard of cleanliness and safety.
The house was fine, great location, but the management company Vacasa was AWFUL. Steer clear of this one.