Long & Foster Vacation Rentals Bethany Beach

DO NOT RENT FROM THIS COMPANY!
I cannot stress enough the horrible customer service we have received... and now no one is calling us back.

We arrived on Saturday around 6pm. Within 30 seconds of walking into the house, we could tell it was not cleaned. There was hair balls, dust bunnies, food and a pet throw up or pet poop on the rugs. The toilets have hair on them. There is dead bugs on window sills and dust bunnies. The toilets have not been properly cleaned. There is poop still in one of the toilets.

A shower has a dead bug on the wall.

The washing machine is dirty. There are crumbs on the tables. In fact, you can tell tables were not cleaned as chairs were not pushed in and you can see cup rings on the top of the tables.

There is pet hair on the couches. The fridge still had food in it. Trash cans were not emptied. Normally when you clean a table and floors, you push the chairs in. Every chair was pushed out like someone had just sat there.

The list goes on and on.

I called the company to have a cleaning service come back out. They did but still DID NOT clean. The floors were not vacuumed. You could still see hair balls, the pet throw up or poop, the food on the floor.

I called back and received the non-emergency line since it was after hours. We decided to go to the store and get our own cleaning supplies. It was 10pm at night. What were we going to do.

Five adults cleaned for over 2.5 hours. When we went to go to bed, one of the beds had sand in it- which we paid for linen service.

Here we are- the next day and I've only talked to Em King's assistant. After multiple voice mail messages, she has NOT called back. We still haven't received new linens. It is NOT our fault if the linen company is closed on Sunday.

DO NOT RENT FROM THIS COMPANY. It an awful, awful experience.

I've posted some photos. Many more if needed!

My family and I had a wonderful vacation in Selbyville, DE this Summer. Long and Foster did a great job with handling my reservations and making sure all went well. The home was beautiful, clean and well stocked with amenities. When calling the office for any reason the staff was always responsive and ready and willing to help.

Called 3 days ago regarding prospect of listing my beach house for weekly rentals. Spoke to a front desk person whom said the person I needed to speak with would call me back. Sort of insisted on emailing me a listing agreement first. Received that. 3 days now without a call back. I called the office 2X this morning. Both times having to select prompts, wait on hold, only to have my call disconnected. Researched reviews and see most were dissatisfied. Moving on!