1st Choice Properties

Our recent stay at a 1st Choice Property in Selbyville was completely ruined by a malfunctioning air conditioning unit that went unfixed for three days (half our stay). Despite multiple calls to 1st Choice Property, the problem persisted. and when issues arise after hours, you have to leave a message on their voicemail and you won’t get a call back for hours.
Initially, we were given dirty portable AC units that compromised the home's security and only cooled areas of the home. When the main unit was supposedly fixed, it broke down again. To keep the place somewhat cool, we had to rely on unreliable window units, creating uncomfortable temperature variations throughout the house. One window unit in particular needed to run the entire stay due to the heat that came through the window from the ac unit outside. The filters in the window units were also filled with dust, dirt and lots of hair.
While the home itself is nicely remodeled and the backyard is great for family gatherings, the AC situation is unacceptable. Clearly, the owners need to invest in a new, efficient unit. The current one is old, rusty, and clearly needs major repairs.
As for the person in charge of 1st Choice Property, Trevor Clark, who has not gotten back to me in over a week after multiple email attempts, and two 1st Choice Property staff members who both hung up on me, the lack of care for guest satisfaction was shocking! There was no attempt to compensate us for the unbearable heat and inconvenience. We even asked to move and they said there were no units available even though their website showed 6 units available. It's obvious that 1st Choice Property prioritizes profit over guest experience.
We strongly advise future guests to avoid this property and especially this company.

Listen to the other reviews and stay away from this business. We've had terrible customer service from this group. I tried to be civil and contact the management before leaving the review, and instead, the manager, Trevor, decided to tell me about how everything I said was wrong, and everything his agent (Mario) did was correct and I basically don't know how the system worked. No accountability, no liability, no truth. Horrible business, very unprofessional and SO glad we went with another company that actually cares for their customers rather than the $$$. I'm happy to share the details of my story, but say no to 1st choice!

8/31 - I guess the business works this page so the the reviewer can't respond to their review. Classy! And it took 4 months for you even respond?? That sounds about right for the respond rate with 1st choice. Is there a reason you give the run around with your customers? Is it because you can't be up front from the moment you chat? Guess not. And before you go being bitter from my initial response and can't take constructive criticism, our house has been rented out all summer. The company we went with has been wonderful clearly. They told us what they needed right away not weeks later. I guess you forgot this is a review site where people leave reviews...

First Choice Properties assisted me in buying my first home in 2019, and more recently assisted my husband and I in buying our newlywed home. Trevor and Abby know the market, are professional, kind, and super helpful. I don't have first hand experience with their rental team, but I hear that they are awesome too! My husband and I loved working with these folks, and look forward to using their services again with any future real estate needs!